To make a booking, please contact us with your enquiry and we will provide you with a quote within 24 hours.
You can contact us using the online reservation form below, by email or by telephone.
We have a Frequently Asked Questions section on this website to help answer our customers’ questions.
You can find a short list of the most typical questions below. If you can’t find what you are looking for here or in the main FAQs section, don’t worry, send us an email or give us a call!
In Tenerife South Airport – Reina Sofia, our driver will be waiting for our customers at Office No.6 in the arrivals hall of the airport. To help customers identify their driver, s/he will be holding a sign with the customer’s name on it. The driver will arrive approx. 15 – 20 minutes after the official landing time to give customers enough time to collect their luggage and make their way to the arrivals hall.
Early flights: Arrangements will be made for early arrivals when possible and with previous advice via WhatsApp (+34 670 865 991)
Delayed flights: If flights are delayed, our driver will wait for our customers for no extra charge. However, we do ask that customers try to inform Tenerife Airport Transfers as soon as they know about any delays. If the customer cannot be located within 15/20 minutes after the official landing time, and if until this time no telephone contact has been made to Tenerife Airport Transfers via Whatsapp. The customer loses their right to the booked service. reimbursement of transfer fees, reimbursement of any additional costs incurred, compensation, etc. When there are doubts as to whether the customer contacted Tenerife Airport Transfers, the records of Tenerife Airport Transfers’ telephone provider will be sufficient proof. If the customer has any difficulties locating the driver, Tenerife Airport Transfers must be called immediately using the telephone numbers indicated on the booking confirmation. If the customer fails to call Tenerife Airport Transfers and, for example, makes their own transfer arrangements without the authorisation of Tenerife Airport Transfers, s/he loses their right to reimbursement of the booked service, reimbursement of transfer fees, reimbursement of any additional costs incurred, compensation, etc. In doubt of the customer having called Tenerife Airport Transfers or El Mar Services having tried to contact the customer, the records of Tenerife Airport Transfers’ telephone provider shall be sufficient proof.
The driver will be waiting for the customer at the time and place stated in the booking. The customer shall be waiting in front of the building with their complete set of luggage.
If the vehicle cannot park in front of the building the customer must provide an alternative pickup point. Our drivers always aim to arrive at the agreed time, however small delays may be suffered due to unforeseen circumstances, such as traffic jams, accidents, road works, etc. As such, El Mar Services asks customers to calculate a 5-10 minute courtesy window from the stated pickup time in case of such eventualities.
Whatsapp (+34 670 865 91)
El Mar Services strongly recommends customers choose an earlier pickup time in order to arrive at the airport at least two hours before the departure time. If the customer insists upon a pickup time later than the recommended one, the customer agrees that in refusing the recommended pickup time that neither El Mar Services nor the supplier can be held responsible for any delays, missed flights, etc, as this decision is taken at the customer’s own risk. By refusing to accept the recommended pickup time, the customer foregoes their right to reimbursement of transfer fees, reimbursement of any additional costs incurred, compensation, etc.
If the customer cannot be located at the waiting time specified under I) and if until this time the customer fails to make telephone contact with El Mar Services by calling the telephone numbers indicated in the booking confirmation then the customer loses their right to the booked service, reimbursement of transfer fees, reimbursement of any additional costs incurred, compensation, etc. Where doubt arises as to whether the customer called El Mar Services, the records of El Mar Services telephone provider shall be sufficient proof.
If the customer has any difficulties locating the driver, El Mar Services must be called at the telephone numbers indicated in the booking confirmation.
If the customer fails to call El Mar Services and for example makes their own transfer arrangements without the authorisation of El Mar Services, they lose their right to reimbursement for the booked service, any additional costs incurred, compensation, etc.
In the event there are doubts surrounding whether the customer called El Mar Services tried to contact the customer, the records of El Mar Services telephone provider shall be sufficient proof.
At airports – max. 15/20 minutes from the official landing time.
At hotels or similar, private addresses or similar, or at any other place not previously mentioned – max. 10 minutes from the pickup time indicated in the booking.
Whatsapp (+34 670 865 91)
If the waiting times have been completed and the customer fails to appear, the transfer shall be considered as completed and the customer shall lose the right to the booked service, reimbursement of booking fee, reimbursement of any additional costs incurred, compensation, etc.
Bookings must be made at least 48 hours before the date and time of the transfer. However, if customers wish to book a transfer in under 48 hours, they must contact email@example.com in order to check availability. El Mar Services reserves the right to reject bookings made with less than 48 hours notice prior to the date and time of the transfer. The main passenger has to have unlimited legal capacity when the transfer takes place.
Transfer services must be prepaid. As standard, we accept payment via credit, debit card (Mastercard or Visa), Bizum or paypal. To ensure the online payment process is made as safe as possible you will also be asked to provide your Mastercard Securecode or Verified by Visa password; this additional information helps make online payments even safer as this secure code or password is only known by you and your credit card provider.
Your booking confirmation will be sent via email as soon we recieved payment.
Changes to the original booking must be submitted in writing at least 48 hours prior to the transfer pick up. A penalty fee is charged for any changes made less than 48 hours prior to pick up. This penalty fee stands at between 20% – 40% of the total booking fee. Changes must be emailed to firstname.lastname@example.org.
Cancellations must be confirmed by the customer in writing by emailing email@example.com or via WhatsApp (+34 670 865 991). Customers shall be entitled to a refund if the transfer service is cancelled at least 48 hours prior to pick up. Customers shall not be entitled to a refund if the transfer service is cancelled less than 48 hours prior to pick up.
The price includes one normal sized suitcase (max. 20kg) and one piece of hand luggage (handbags, small backpacks etc.) per person. Hand luggage has to be transported inside the car. Carry-ons (10kg), like those allowed onboard as hand luggage by Ryanair (10kg), are defined as normal suitcases and thus have to be transported in the trunk of the car. With respect to the taxis of 4 seats, the number of permitted suitcases is restricted to two large suitcases or three normal sized suitcases. The customer shall keep in mind the number of suitcases when making the booking. If the number of suitcases exceeds the number of permitted suitcases per vehicle that are indicated in step 2 of the booking process, El Mar Services shall not be held responsible in the event luggage does not fit into the booked vehicle. El Mar Services must be informed about any extra luggage or items such as wheelchairs, strollers, bicycles etc. when making the booking
Once the booking process is complete and the transfer has been confirmed, the customer accepts that the transfer shall be performed using any suitable vehicle with respect to the number of passengers and luggage indicated in the reservation. El Mar Services cannot guarantee a certain type of vehicle in the event of possible last minute changes to the schedule, vehicle substitutions, etc. Furthermore, El Mar Services informs customers that smoking, alcohol consumption, and illegal drugs are strictly prohibited onboard our vehicles. EL Mar Services and the supplier reserve the right to refuse transportation to passengers under the influence of alcohol or any other drugs.
During the booking process, customers must inform El Mar Services if they are travelling with infants and minors. A single child seat shall be provided free of charge at most destinations, however each additional seat will incur a cost 5€ per seat / per way.
In rare instances, it may not be possible to guarantee the availability of a child seat, (i.e. in the event of last minute changes to the schedule, vehicle substitutions, etc.), however we will always try to do our best to give you what you need.
Customers must indicate during the booking process whether they require additional pick ups or drop offs. Every additional stop off (i.e. to pick up keys, a second pickup / drop off, or a pickup / drop off at two different terminals at the same airport, etc.) must be confirmed by El Mar Services before the transfer takes place. Furthermore, extra charges will apply for every additional stop off. The charge will vary depending on the zone / city and type of vehicle used for the transfer. El Mar Services and the supplier reserve the right to reject extra stop offs that have not been indicated during the booking process and accepted by El Mar Services before the transfer takes place.
El Mar Services customers are covered by our comprehensive transport industry insurance policy. However, additional insurance can be added as necessary by informing us of your needs in the Observations section of our online booking form or email us at firstname.lastname@example.org
© 2021 – El Mar Luxury Tours S.L.